How To Set Up A New Inbox In Outlook

Open and use a shared mailbox in Outlook

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Last updated 15 July, 2022

A shared mailbox makes it piece of cake for a group of people to monitor and ship email from a public e-mail allonym similar info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the electronic mail appears to be from the shared address, not from the individual user. You can also employ the shared mailbox every bit a shared team calendar.

A shared mailbox is not designed for directly log on though. The user account for the shared mailbox itself should stay in disabled state.

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Tip:Before yous can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member. For more information, see Create a shared mailbox, which describes what the admin needs to exercise.

Add a shared mailbox to Outlook

After your admin has added you as a fellow member of a shared mailbox, close and and so restart Outlook. The shared mailbox should automatically display in your Binder pane in Outlook.

Shared mailbox displays in Folder List in Outlook

What if information technology didn't work?

If your admin only recently added you to a shared mailbox, it may take a few minutes earlier the shared mailbox appears. Await a bit and so close and restart Outlook again.
If that didn't work, then manually add the shared mailbox to Outlook:
1. Open Outlook.
2. Choose the File tab in the ribbon.
3. Cull Account Settings, and then select Account Settings from the menu.
4. Select the Email tab.
5. Make sure the correct account is highlighted, then choose Change.
6. Choose More Settings >Advanced >Add together.
7. Type the shared email address, such as info@contoso.com.
8. Choose OK > OK.
9. Choose Next > Finish > Close.

Send mail service from the shared mailbox

Open up Outlook.
Choose New Email.
If yous don't see the From field at the top of your message, choose Options > From.
Click From in the bulletin, and modify to the shared e-mail address. If you don't see your shared electronic mail address, cull Other email address and then blazon in the shared e-mail address.
Choose OK.
Finish typing your message and then choose Ship.

From now on when you want to send a message from your shared mailbox, the address volition be available in your From drib downward list.

Whenever you ship a bulletin from your shared mailbox, your recipients volition only see the shared electronic mail address in the message.

Reply to post sent to the shared mailbox

Open up Outlook.
Open the electronic mail message you want to reply to.
From field at the top of your message, you should come across the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox.
Finish typing your bulletin and then choose Send.

When you desire to send a message from your shared mailbox, the accost will be available in your From drop downwardly list.

Whenever you transport a message from your shared mailbox, your recipients volition just encounter the shared email address in the message.

Use the shared agenda

After your admin has added you as a fellow member of shared mailbox, close and then restart Outlook. The shared calendar associated with the shared mailbox is automatically added to your Calendars list.

In Outlook go to calendar view, and choose the shared mailbox.
When you enter appointments, everyone who is a member of the shared mailbox volition be able to see them.
Any member of the shared mailbox tin create, view, and manage appointments on the calendar, simply like they would their personal appointments. Everyone who is a fellow member of shared mailbox tin can see their changes to the shared calendar.

Use the shared contact list

After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared contact listing associated with the shared mailbox is automatically added to your My Contacts list.

In Outlook, choose People.
Nether My Contacts, choose the contacts folder for the shared contacts list.

Use a shared mailbox on a mobile device (telephone or tablet)

To admission a shared mailbox on a mobile device, utilize the following steps.

Sign in to your primary account in Outlook for iOS or Android.
Tap the Add together Account push button in the left navigation pane, then tap Add together a Shared Mailbox.
If you accept multiple accounts in Outlook Mobile, select the business relationship that has permissions to access the shared mailbox.

After the account setup procedure completes, the shared mailbox will brandish in your business relationship list in Outlook for iOS or Outlook for Android.

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.

Send automatic replies from a shared mailbox

Only your Microsoft 365 admin has permissions to set this up. For instructions, see Create a shared mailbox.